People Say They’ve Been There and Done That. We Actually Have.
Zethcon’s support and implementation personnel are not only top flight systems resources, they’re in their element in the warehouse too. Every person providing support at Zethcon has years of experience working in warehouses. Every implementation resource is a seasoned operations veteran. Synapse is developed by a group of developers with many decades of combined experience in developing software only for warehousing. It’s our specialty and it’s all we do. Oh, and we don’t outsource anything. Every person you will deal with is a Zethcon employee based in the United States.
You’ve Got Someone On The Inside.
Every Zethcon customer gets a “Customer Advocate”, an individual at Zethcon who is uniquely positioned to ensure that your needs are being met and your voice is being heard. The Customer Advocate is a single person that you can contact for assistance with onboarding a new operation, clarifying best practice with a piece of system functionality, or reviewing your implementation to ensure optimal usage of Synapse. It’s a personal touch that means you’ll never feel like you’re dealing with a faceless person in a call center when you need to talk.
Want to Talk to the Owner? No Problem.
Unlike so many WMS providers, Zethcon isn’t owned by a capital firm grooming the company to be sold. We’re owned by our employees. That means that working at Zethcon is more than a job for us. It’s part of who we are. And it means that when you’re talking to a Zethcon employee, you’re likely talking to a company owner.