Don’t Take Our Word For It…
Bill Hanlon, COO & Executive Vice President, Peoples Services
Arthur Barrett, President, Barrett Distribution
Synapse was the right solution for Barrett’s warehouse operations, and Zethcon was the right partner for Barrett’s stakeholders – employees, customers, and owners. Of all the systems we evaluated, and our process was extensive, Synapse had the broadest functionality and the most diverse installed base. Barrett is a progressive user of the WMS and we needed a system that we could stretch to new limits, limits that other systems never contemplated, without writing a lot of new code. The team at Zethcon appreciates that we are a forward thinking user. Zethcon’s support team, and their senior leadership, validate every day that we chose the right partner.
I would say we chose Zethcon, not Synapse. We chose the people not the software. Our first criterion was choosing a partner where our business mattered as much to the developer as their software mattered to the success of our operations. Secondly, we wanted a partner with talented developers and owners that have the right entrepreneurial spirit that is critical to our business development efforts. It was sort of a conundrum: We needed new functionality to take on new business opportunities; and we needed to grow the business to pay off the investment we made in the advanced technology. We needed a system that would support both endeavors.
Chris Oechsel and the entire team at Zethcon have great integrity. They stand behind the product and fix any problem we encounter. They don’t get caught up in assessing blame. If Barrett causes a problem they treat us very fairly and if there is an issue with the software they step up and take ownership.
The Zethcon team is as passionate about closing new business opportunities as Barrett is. They support our business development efforts before the sale, and make sure our clients have a good experience with every new go-live.
Zethcon and Synapse have been invaluable. We have grown the company 4-fold since we implemented Synapse in 2006. There is no question we would have missed some new business opportunities, and fallen on our face with others, if not for the capability we enjoy with the Synapse WMS. We enter every new customer implementation with utmost confidence.
Mich Bayley, President, SPExpress
We chose Synapse as it had a sizable installed base within our industry, was highly regarded by users and offered terrific functionality and features relative to other alternatives. Furthermore, we felt that the Zethcon team is flexible and adaptable in helping us meet highly variable client needs.
They have an established track record with us and others in the industry. We have relied on Zethcon on a number of occasions to assist us with complex and demanding client implementations. They have always performed at the highest level and have delivered real results and value for our business.
Zethcon and Synapse have had a very positive and material impact on our business. The system provides us and our clients with many benefits such as better inventory management and control, wave planning functionality that allows us to cluster or batch pick orders to optimize labor efficiency, greater visibility and control of products while in our facilities and better reporting. In addition, the Zethcon team has made themselves available to assist us in prospective client presentations and they have helped us win business. The Synapse system makes a very positive impression with clients and prospective clients and is highly competitive with the high end WMS solutions in the marketplace today.